Terms and Conditions for Reflexology by Alison Sloan


I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have completed a quality, nationally recognised Diploma in Reflexology and have support from the AoR.


As an AoR member:

  • I am bound by the AoR Code of Practice and Ethics.
  • I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.
  • I will always be adequately insured for medical malpractice /professional indemnity requirements. The industry standard is in excess of £5 million cover.
  • I comply with the AoR Continuing Professional Development requirements which ensures the practice is kept up to date.
  • I am compliant with GDPR data protection, please see the separate Privacy policy. Your information will remain confidential at all times.
  • As a professional and highly qualified reflexologist with AOR status, I will provide you with the appropriate bespoke treatment and support.
  • In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.

1. Appointments

  • When making an appointment you agree to the Terms and Conditions.
  • When making the appointment you agree to a consultation with me prior to the treatment and you will disclose any relevant medical or lifestyle information.
  • I have health requests of clients as follows: If you have a cough, a fever or cold or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.
  • If you present with any condition or symptom which could be a contraindication, I reserve the right to postpone our treatment until medical advice is sought.

2. Fees

The fees are as follows, they are payable in full at the time of treatment:

  • Reflexology one hour treatment £50
  • Payment can be made via - Cash, Bank Transfer, Card

3. Cancellation Policy

I have a 24-hour cancellation policy. As you are aware, the business is dependent on the number of clients I can see in the clinic hours. If you have to cancel or reschedule your appointment, please give us at least 24 hours' notice. This will allow me the option to rebook the time slot with someone on the waiting list. Appointments cancelled with more than 24 hours' notice will not be charged.

All bookings require a £10 deposit to secure your appointment. Changes made with less than 24 hours' notice will result in the deposit being retained, and in some cases the full appointment fee may still apply.


4. Vouchers

  • I supply the option to buy vouchers for Reflexology treatments. These may be given as gifts.
  • These vouchers are non refundable.
  • These vouchers are required to be used within 6 months
  • These treatments can be booked during normal working hours with no restrictions.
  • Where an appointment is booked and missed, the cancellation policy will apply. These treatments are paid in advance and are fully flexible within 24 hours notice.
  • Vouchers issued by Reflexology by Alison Sloan are valid for reflexology treatments only.
  • These vouchers cannot be redeemed for any other services or treatments offered at Diva.
  • Please note that Alison Sloan is a self-employed practitioner and operates independently. She is not an employee of Diva.

5. Use of background music

I only play Royalty free music within the business and therefore I am not required to have The Music License. Unless you are in your own home, I am unable to play your preferred music selection due to UK laws.


6. Complementary and Natural Healthcare Council

I have chosen to be regulated by the CNHC, the choice to be voluntarily regulated and the extra requirements of me are explained on the CNHC website: https://www.cnhc.org.uk/.